Return Policy
If you are not 100% happy with your purchased products, you’re welcome to request a return or exchange. The Crystal Bazaar offers a hassle-free 14-day return policy.
 
Frequently Asked Questions:
 
Can I return the item I purchased?
Yes, you can. To be eligible for a return, the item that you have purchased must be in the same condition as you have received it.
 The items must be returned in their original packaging including their tags, and in a resaleable condition. It should be unworn or unused. You’ll also need the Receipt or Proof of Purchase.
 
How do I return or exchange an item?
If you wish to return or exchange an item, you must contact us first at contact@thecrystalbazaar.com.
 Please note that the items sent back to us without first requesting a return will not be accepted.
If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package.
Please use a secure, insured, and tracked delivery service such as FedEx, UPS, DHL, or equivalent because we cannot accept liability for any items that were not received. 
Note: The Crystal Bazaar will not cover any return postage costs.
 
Exchanges 
Please note that the fastest way to exchange an item is first to return the item you received by mistake. Once the return is accepted, you have to make a separate purchase for a new item.
If you have any questions regarding the items you wish to return or exchange, you may send them to contact@thecrystalbazaar.com
 
What if the item I ordered arrives damaged or I received the wrong item, can I return it?
If you received a damaged or defective item or if you received the wrong item, please note that we have a hassle-free 14-day return policy. 
Under this policy, you may return the damaged or the wrong item. Please return the item in its original condition or packaging as much as possible.
 
Exceptions / Non-Returnable Items
Are there items I can no longer return? 
There are certain types of items that cannot be returned. Unfortunately, we can no longer accept the return of the following: perishable goods , custom products (such as special orders or personalized items), and personal care goods (such as beauty products).
We also do not accept returns for hazardous materials, flammable liquids, or gases. We cannot also accept returns on sale items. If you have questions or concerns about a specific item, please contact us at contact@thecrystalbazaar.com
 
Refund
How do I request a refund? 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days.
Please note that it may take some time for your bank or credit card company to process and post the refund. If more than 7 business days have passed since we’ve approved your return, please contact us at contact@thecrystalbazaar.com
 
European Union 14-day Cooling Off Period
You have the right to cancel or return your order within 14 days for any reason and even without justification if the item is shipped to countries under the European Union.
As mentioned above, your item/s must be in the same condition as you received them. It should be unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.