Returns
The Crystal Bazaar offers a hassle-free 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@thecrystalbazaar.com. Please note that returns will need to be sent to the following address: The Crystal Company1, Melbourne, Victoria 3004 Australia.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please use a secure, insured and tracked delivery service (such as Fedex, UPS, DHL or equivalent), as we cannot accept liability for any items not received. Please note that the Crystal Bazaar will not cover any of the return postage costs.
You can always contact us for any return question at contact@thecrystalbazaar.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@thecrystalbazaar.com.
Shipping
All orders within Australia are free of charge. Worldwide free shipping applied when purchasing above $150 AUD.
After you receive an order confirmation the delivery takes from 7 to 10 days, depending on the final destination of the order. All orders are shipped from Melbourne, Australia.
We don't deliver to P.O Box addresses or other addresses that include a Box# references, this is due to most of those orders have been returned to us in the past. Clients should provide the company with an alternate address.
Please note all international packages may be subject to duties and taxes. Your local customs authorities establish the limits for duty-free packages. Rawile will not be held liable for any fee, duties and taxes which may be applied to your order by customs in the country where delivery is made.
Please contact your local customs offices if you would like to seek more information regarding taxes and duties applicable in your own country.